FAQ's

How long will it take to be delivered?

The jewellery is made to order and can take up to 14 days to ship. Shipping time will depend on your location and can take between 1 and 7 days. A shipping time estimate will be given to you upon checkout. Please not that due to the Covid19, we cannot guarantee these times.

Can I track my delivery, and will I need to sign for it?

When your order is shipped you will receive and email confirmation with tracking number. We use a DHL service and you will need to sign for delivery.

Where is my order?

Once your order has been shipped you can track it here; https://www.dhl.co.uk/en/express/tracking.html

Can you ship internationally?

We ship to: UK, Europe, USA, Canada, Pakistan, UAE, New Zealand

Is VAT included in the cost and shipping rates?

VAT is included in the cost of the item. Please see below regarding customs fees.

Will I have to pay a customs fee?

There are no customs fees to pay within the UK or European Union (this is subject to change from the 1st January 2021). Customs authorities in any other destination country determine whether any duties and taxes are applicable when the shipment arrives. This is based on the information provided on the Waybill and Customs paperwork. Please contact your local authority to find out more. I don't live in mainland UK.

I do not live on the mainland UK. Can I still buy from your shop?

Yes, but prices may vary. Please check shipping calculation at checkout.

Do you offer next day delivery?

As the jewellery is made to order we cannot offer next day shipping.

What payment methods do you accept?

All major debit and credit cards are accepted, as well as Paypal, Google Pay and Apple Pay. Shopify is a secure payment platform.

Can you send me an invoice with VAT for my purchase?

An invoice will be included with your shipment.

Can I get a discount?

We do not provide further discounts than you see on the store.

Who is RBLI?

Royal British Legion Industries (RBLI) is a national charity established in 1919 to support the Armed Forces, people with disabilities and people who are unemployed. We improve lives every day by inspiring those we help and supporting them to find work and lead independent lives. RBLI is a registered charity with Registered Charity (England and Wales) number 210063. Additionally, RBLI is a Company limited by Guarantee Registered in England and Wales under number 00158479.

Who is Forgotten Heroes 14-19 Foundation?

The foundation is unique in working internationally to use historic evidence to increase understanding and community cohesion.

I would like to support RBLI, how can I get in touch?

Please visit www.rbli.co.uk

Can you make me a custom product? / Can I change the design of this product?

For orders over 250, we can custom print you logo on the presentation boxes. You logo will need to fit the size requirements. We do not offer any other customisation.

Will you be making other products?

Please follow us on social media and sign up to our email newsletters to be the first to know about new product releases.